How can video games help organizations develop better leaders? Cary Harr and Roxanne Splitt discuss how games, or simulations, encourage employees to examine their unconscious biases and internalize behaviors to become more inclusive leaders.
Losing customer data to hackers can be costly and embarrassing, but losing intellectual property to cyber thieves could threaten a company’s future. Tanya Ott talks to Emily Mossburg and Ash Raghavan about the risks facing business today.
Health care consumers are looking for the same quality of service that they get in other industries, while doctors find they increasingly need business skills: leadership, marketing, communication. Harry Greenspun discusses how physicians and medical schools are responding to these different pressures in the current health care environment.
Even though healthcare.gov was initially called a public policy disaster, it ended up being one of the best things to happen to a government unable to keep up with evolving citizen expectations. Bill Eggers spoke with Tanya Ott on how government agencies must change their traditional culture to a digital, innovative one to continue to successfully deliver services.
Water pipes in most US cities are more than 50 years old, and some even double that age—leading to major health concerns and enormous costs from main breaks. Tanya Ott spoke with Patricia Buckley about the water infrastructure’s “hidden crisis,” and from where the money to prevent it will come.
Is it true that the more you pay people, the harder they will work? How can human resources move from focusing on processes to thinking about human motivation? Josh Bersin spoke with Tanya Ott about how behavioral economics disrupts HR—in a good way.
Why are potentially disruptive forces so hard to see? And how can executives make sense of the endless headlines on the subject? John Hagel and John Seely Brown spoke with Tanya Ott on how executives might need to change their lens to identify patterns of disruption.
We all make bad decisions—but that doesn’t mean we make them for no reason. Behavioral economics aims to explain why we act the way we do, in large and small ways, and helps us better understand our family, neighbors, employees, customers—and ourselves. The goal: to put our natural irrationality to good use.
China’s slowdown, plummeting oil prices, the risk of a US recession: Tanya Ott spoke with Ira Kalish, Deloitte’s chief global economist, about the major economic factors affecting today’s post-OPEC world.
After the Great Recession, New Mexico’s Department of Workforce Solutions (DWS) tackled the difficult job of recovering money from people who’d been overpaid unemployment insurance. Joy Forehand of DWS and Deloitte’s Mike Greene spoke with Tanya Ott about how a combination of behavioral economics and analytics proved surprisingly effective.
Mobile payments, or mPayments, have grown from a niche market to a potential $700–800 billion opportunity by 2017. Deloitte’s Craig Wigginton spoke with Tanya Ott about the factors related to mPayment’s growth, such as new wearable technology, consumer habits, and retailer investment.
Human biases extend beyond our personal lives to impact economic, regulatory, and management decisions more than we may realize. Deloitte’s Jon Warshawsky spoke with Tanya Ott about how behavioral economics can offer tools to better shape programs, policies, and products in a human-centric spirit, as presented in the upcoming issue of Deloitte Review.
Whether and how to report bad news is a constant issue in organizations, with employees agonizing over the consequences. Tanya Ott spoke to Deloitte’s Mark Cotteleer and Timothy Murphy about how a framework—the message, messenger, and masses—can help organizations understand human biases to better communicate negative messages.
Retailers can look forward to shoppers spending more this holiday season, with the economy picking up and low gas prices putting more money into consumers’ pockets. So what do they plan to buy and from where? Tanya Ott talks to Rod Sides, leader of Deloitte’s U.S. Retail Distribution Practice, about trends that came to the fore in the annual holiday survey.
Additive manufacturing, or 3D printing, is poised to revolutionize industries such as health care and defense. Kelly Marchese of Deloitte Consulting LLP spoke to Tanya Ott about the implications across industries—from the dwindling need for economies of scale, to challenges around intellectual property and talent.
Massive changes in digital technology are reshaping the business world—from more power to consumers, to business models that are more about ecosystems than competition. John Hagel of Deloitte Services LP spoke to Tanya Ott about digital disruption’s challenges and opportunities—for companies big and small.
As the Internet of Things (IoT) permeates people’s daily lives, potentially useful information can now be created at every turn. But sometimes customers, companies, or both can find themselves disadvantaged by IoT-enabled deployments. Host Tanya Ott spoke to Michael Raynor and Brenna Sniderman of Deloitte Services LP on how to balance this power struggle.
Research shows that one of the leading predictors of the stability of a country is not its GDP or its resources; it’s the way its women are treated. And one way to empower women is through access to energy. Kathleen O’Dell talks to Tanya Ott about the link between gender inequality and the energy sector, making a case for looking at energy projects through a gender lens.
Shortfalls of water, energy, and food can sabotage economic and business growth as well as compromise social well-being. Host Tanya Ott talks to Will Sarni, director of Deloitte Consulting LLP's Enterprise Water Strategy practice, about signs that the public sector, private sector, and NGOs are beginning to work together to take us off the scarcity trajectory.
The retirement advisory industry is positioned to make a significant dent in alleviating the looming retirement crisis. Host Tanya Ott talks to Deloitte University Press authors Sean Cunniff, Sam Friedman and Val Srinivas about how financial services firms may need to devise new ways of delivering appropriate, affordable retirement advice to a wider range of clients.