In uncertain times, purpose can be the north star for brands. Deloitte US CMO Suzanne Kounkel tells Tanya why putting the customer at the center and pivoting to meet their needs in the moment can drive companies forward.
The road to leadership is different for everyone. For Terri Gerosa, global head of operational risk and control for Citi's Global Consumer Bank, it involved three countries, multiple pivot points, and seeing the difference between "no" and "not now."
The road to leadership is different for everyone. For Wells Fargo CTO Debra Chrapaty, it meant making hard choices, living unapologetically, and embracing her superpowers.