Welcome to the Press Room, from Deloitte Insights, your source for the issues and ideas that matter to your business today. Host Tanya Ott interviews thought leaders and change makers on developments in business strategy, emerging technologies, growth, innovation, performance, risk and security, social impact, sustainability, talent and more.
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Over the past 35 years, we've moved from catalog to TV to online to mobile shopping. Deloitte leader Rod Sides considers how the four types of American consumers will shop in a holiday season overshadowed by COVID-19.