Whether and how to report bad news is a constant issue in organizations, with employees agonizing over the consequences. Tanya Ott spoke to Deloitte’s Mark Cotteleer and Timothy Murphy about how a framework—the message, messenger, and masses—can help organizations understand human biases to better communicate negative messages.
Retailers can look forward to shoppers spending more this holiday season, with the economy picking up and low gas prices putting more money into consumers’ pockets. So what do they plan to buy and from where? Tanya Ott talks to Rod Sides, leader of Deloitte’s U.S. Retail Distribution Practice, about trends that came to the fore in the annual holiday survey.